Refund policy
Cordobes Foods Return and Refund Policy
Last Updated: December 28th, 2023
At Cordobes Foods, we understand the importance of providing the highest quality meat and culinary products. Due to the perishable nature of our offerings, we have a specific return and refund policy outlined below.
RETURN POLICY
Due to the perishable nature of the product, we cannot accept returned merchandise.
We are unable to process returns for perishable goods such as meat, poultry, foie gras, and charcuterie. If you have any concerns or issues with your order, please contact our Customer Service Team promptly.
If you refuse a delivery or attempt to return a shipment, we cannot issue a refund to your credit card. Please note that our products are perishable, and refusal of delivery may lead to loss of product freshness.
It is essential to verify all shipping addresses meticulously. Any damage resulting from incorrect or incomplete shipping addresses voids our guarantee. Please double-check and ensure the accuracy of your address information to maintain the quality of our products.
REFUND POLICY
We do not offer refunds for any orders once they have been shipped. This policy includes but is not limited to cases where:
- The customer provides incorrect or incomplete shipping information.
- The customer is not available to receive the package at the time of delivery.
- The package is stolen after delivery.
- The product arrives thawed due to transit conditions.
Temperature-Controlled Shipping Disclaimer:
While we take all necessary measures to ensure products remain at the appropriate temperature during transit, we cannot be responsible for delays or temperature variances caused by the carrier.
Missing or Damaged Items:
In the rare event that your order arrives with missing or damaged items, please contact our customer service within 48 hours of receiving your order. We will review your case and may, at our discretion, offer a partial refund, replacement, or discount on a future purchase.
Stolen Packages:
We are not responsible for stolen packages. If your package is stolen, you may file a claim with the police or the shipping company. In some cases, we may provide a discount on your next order at our discretion.
Order Cancellations:
Once an order is placed, changes and cancellations may not be possible. Please review your order carefully before completing the purchase.
Customer Inspection:
We encourage customers to inspect their products immediately upon receipt to ensure quality. Please report any issues promptly to our Customer Service Team.
Refund Process Time:
Once a claim is approved, refunds or discounts are typically processed within 7-10 business days.
Additional Photos:
Additional photos may be requested for further clarification of the issue.
RIGHT TO REFUSE
Cordobes Foods reserves the right to refuse a refund or return if it is determined that the request does not comply with the terms and conditions outlined in this policy. Refusal may be based on factors including, but not limited to, the condition of the product, the validity of the claim, or the adherence to the specified procedures.
CONTACT INFORMATION
If you have questions or require assistance related to our return and refund policy, please contact our Customer Service Team:
Phone: +1 (303) 834-8904
Email: info@cordobesfoods.com
Note: Cordobes Foods reserves the right to update or modify this return and refund policy without prior notice. For the latest information, please refer to our website.
